Refund policy

Return and Refund Policy

1. Return Policy

1.1. Eligibility for Returns: We accept returns on most items within 5 days of receipt, provided they meet the following criteria:

  • The item is in its original condition, unworn, unwashed, and with all original tags and packaging intact.
  • The item is not a final sale or customized product.

1.2. How to Initiate a Return: To initiate a return, please follow these steps:

  1. Contact our customer service team to request a Return Merchandise Authorization (RMA) number.
  2. Provide your order number and reason for the return.
  3. Pack the item securely in its original packaging, including the RMA number on the return label.
  4. Ship the package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

1.3. Non-Returnable Items: The following items are non-returnable:

  • Final sale items
  • Customized or personalized products

2. Refund Policy

2.1. Processing Refunds: Once we receive and inspect your returned item, we will process your refund within [7-10] business days. The refund will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or credit card provider.

2.2. Exchange Policy: If you would like to exchange an item, please follow the return process to return the original item and place a new order for the desired item. Exchanges are subject to product availability.

2.3. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer service team within [7] days of receipt. We will arrange for a return and provide a replacement or refund at no additional cost to you.

3. Contact Us

If you have any questions about our return and refund policy or need assistance, please contact us at:

  • Email: prishathelabel2020@gmail.com
  • Phone: 7905086355

4. Policy Updates

We reserve the right to update or modify this return and refund policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically.