Refund and cancellation

This Refund and Cancellation Policy (“Policy”) outlines the terms and conditions regarding refunds and cancellations for products purchased through the Label Preesha operated by Label Preesha (“Company,” “we,” “us,” or “our”). By making a purchase through the Website, you agree to be bound by this Policy.

1. Refunds

a. We strive to provide high-quality products and exceptional customer service. If you are not satisfied with your purchase, you may be eligible for a refund subject to the conditions outlined below.
b. To request a refund, you must contact our customer support team within [X] days of receiving the product. Please provide your order details and a detailed explanation of the reason for your refund request.
c. Refunds may be issued in the original form of payment or as store credit, at our discretion.
d. The following conditions apply to refund requests:
i. Products must be returned in their original condition, unused, unopened, and in their original packaging.
ii. Products that are personalized, customized, or made to order may not be eligible for a refund unless they are defective or damaged.
iii. Refunds may not be provided for products that have been tampered with, misused, or damaged due to improper handling or neglect.
iv. Sold products will not be refundable.
v. Delivery charges need to pay if customer Return the products.

2. Cancellations

a. If you wish to cancel an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that we cannot guarantee cancellations if the order has already been processed or shipped.
b. If your cancellation request is successful, any payment made for the cancelled order will be refunded in the original form of payment or as store credit, at our discretion.
c. Orders that have already been shipped cannot be cancelled. In such cases, you may refer to our Refund policy for further instructions on returning the product.

4. Return Shipping

a. If a return is required for a refund or exchange, the customer is responsible for the cost of return shipping, unless the product is defective, damaged, or incorrect.
b. We recommend using a trackable shipping method and retaining proof of shipment when returning products to us.
c. Refunds or exchanges will be processed once we receive the returned product and verify its condition.

3. Return Process

a. To initiate a return, please contact our customer support team. We will guide you through the return process and provide you with a return authorization, if applicable.
b. Please follow the instructions provided for returning the product and ensure that it is securely packaged to prevent damage during transit.
c. We reserve the right to refuse returns that do not comply with our return policy or are received beyond the specified return period.

5. Exceptions

a. Certain products may be non-refundable or have specific return conditions due to their nature, such as perishable goods, intimate apparel, or software licenses. Any such exceptions will be clearly stated on the product page or during the checkout process.
b. Digital products, such as downloadable software or virtual goods, are generally non-refundable once the product has been accessed or downloaded.

6. Changes to the Policy

We reserve the right to modify or update this Refund and Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website.